Help Centre
Quick answers for clients and independent therapists using Kinetic Recovery.
Bookings & treatment
How do I book?
Find a therapist, open their profile and use online booking where a live diary is available. Demonstration profiles cannot accept appointments.
Can I change or cancel an appointment?
Use your client booking panel where the appointment settings allow it. The applicable therapist cancellation terms should be shown before booking.
What if I am unsure which treatment to choose?
Read the treatment guide or contact the therapist before booking. A therapist should only provide treatment that is appropriate and within their professional scope.
Will I need a consultation form?
Your therapist may require consultation or health information before treatment. Only provide sensitive information through the secure process supplied for your appointment.
Profiles & membership
How do I join?
Start by registering your interest and telling us about your therapies, qualifications, service area and current insurance status. If your expression of interest progresses, Kinetic Recovery will request the documents needed for formal verification.
When does my profile become visible?
Approval is not automatic. A genuine public profile is only activated after the required qualification, insurance, profile and booking-readiness checks are complete.
How are bookings managed?
Live online booking is enabled only after the required Kinetic Recovery checks are complete and the therapist's services, working hours and diary connection have been configured and tested.
How do I update qualifications or insurance?
Use the therapist support route to submit updated documents. Expired or unverified information may affect profile status.
Still need help?
Email support@kinetic-recovery.co.uk or use the Contact Us page and choose the reason for your enquiry.